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General Terms and Conditions of Sale

5 5These conditions of sale are concluded on the one hand by the company SAS Estoublon with a capital of 399 040 euros, whose head office is located in 13990 Fontvieille, registered in the Tarascon trade and company register under the number 376 720 017, hereafter referred to as "Château d'Estoublon" and on the other hand, by any individual or legal entity wishing to make a purchase via the Château d'Estoublon website, hereafter referred to as "the buyer".

 

SUBJECT

These terms and conditions of sale are intended to define the contractual relationship between Château d'Estoublon and the buyer and the conditions applicable to any purchase made through the Château d'Estoublon e-commerce site, whether the buyer is a professional or a consumer.

The acquisition of a good or service through this site implies an unreserved acceptance by the buyer of these conditions of sale.

These conditions of sale shall prevail over any other general or special conditions not expressly approved by Château d'Estoublon

Château d'Estoublon reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED

The products and services offered are those listed in the catalogue published on the Château d'Estoublon website, within the limits of available stocks. The photographs in the catalogue are as accurate as possible but cannot ensure perfect similarity with the product, particularly with regard to colours.

PRICES

The prices in the catalogue are prices including VAT in euros, taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services. Château d'Estoublon reserves the right to modify its prices at any time, however, the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated include the costs of order processing and do not include shipping and delivery costs.

GEOGRAPHICAL AREA

The online sale of the products presented on the site is reserved for buyers who reside in the list of countries mentioned below for deliveries required in this geographical area.

Delivery area: France, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom, United States.

ORDERS

The buyer, who wishes to buy a product from Château d'Estoublon must:

- Be of legal age to purchase and consume alcoholic products as defined by the law in force in their place of residence, domicile or place of delivery
- Fill in the identification form on which they will indicate all the details requested
- Fill in the online order form indicating all the references of the products chosen
- Validate the order after having checked it
- Make the payment in accordance with the conditions provided
- Confirm the order and payment.

The confirmation of the order implies the acceptance of these terms and conditions of sale, the acknowledgement of having read them in full and the waiver of any other terms and conditions of purchase. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out. The seller will send an email confirming the recorded order.

RETRACTATION

Any buyer, with the exception of legal entities and professional natural persons, has a withdrawal period of fourteen days from the date of receipt of delivery of their order. Within this period, the buyer, with the exception of legal entities and professional individuals, may return the product to the seller for exchange or refund of the product, without penalty. The return costs are the responsibility of the buyer. Only products that can be offered for sale again, that have not been opened and that have been returned in their original intact (unopened) packaging will be refunded or exchanged and the risks associated with the return of the item (loss or damage) remain the responsibility of the customer.

PAYMENT TERMS AND CONDITIONS

The price is due at the time of order. Payments will be made by credit card; they will be made through the secure system of the Banque Populaire which uses the SSL protocol (Secure Socket Layer) so that the transmitted information is encrypted by a software and that no third party can take cognizance of it during the transport on the network. The information is transmitted directly to the banking operator who manages the debit authorizations. The Château d'Estoublon will not have access to these data at any time. The buyer's account is automatically debited when the order is placed for the amount of the products or services sent. At the request of the buyer, an electronic printable invoice will be sent to him.

DELIVERY

The delivery time is 2 to 5 working days (France) and 5 to 6 working days (EU) on average after validation of your payment. Deliveries are made to the address indicated in the order form, which can only be in the agreed geographical area. Deliveries are made on the first floor only. The risks are borne by the purchaser from the moment the products leave the Château d'Estoublon premises. In the event of damage during transport, a justified protest must be made to the carrier within three days of delivery. Delivery times are given as an indication only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

WARRANTY

All products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address within thirty days of delivery:

Château d'Estoublon
Route de Maussane
13990 Fontvieille
France

RESPONSIBILITY

The seller, in the online sales process, is only bound by an obligation of means; his liability cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional damage.

INTELLECTUAL PROPERTY

All the elements of the www.estoublon.com website are and remain the intellectual and exclusive property of Château d'Estoublon. No one is authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound.

CONFIDENTIALITY

As part of the compliance of the processing of personal data coming into force on 25 May 2018, Château d'Estoublon is committed to complete transparency on the use of information. They make it possible, among other things, to manage orders on a contractual basis. Personal data are stored for the duration of the contractual relationship and then archived for the period of responsibility of SAS Estoublon. They will not be transferred, sold or exchanged with commercial partners outside SAS Estoublon. Everyone has the right to access, rectify, delete and limit the processing of their personal data. This right must be exercised by written and signed request accompanied by a copy of the identity document, to :

SAS Estoublon
Route de Maussane
13990 Fontvieille
France

ARCHIVING - PROOF

Château d'Estoublon will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers of Château d'Estoublon will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

DISPUTE RESOLUTION

These online sales conditions are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Marseille, notwithstanding multiple defendants or warranty claims.

DELIVERY COSTS

Tariff including VAT of port, according to the weight of the package

EU zone 2: Germany, Belgium, Spain, Italy, Luxembourg, Netherlands
EU zone 3: Austria, Denmark, Finland, Greece, Ireland, Portugal, Sweden, United Kingdom
EU zone 4: Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia

Free shipping on orders over 50€TTC (total excluding shipping costs) delivered in metropolitan France.

Legal Notice

WEBSITE EDITION

The website www.shop.estoublon.com is published by the company SAS ESTOUBLON, with a capital of 399 040 euros, whose registered office is located Route de Maussane, 13990 Fontvieille, registered with the Trade and Companies Register under the unique identification number 376720017 .

PUBLICATION OFFICER

Enzo Berbeche, Managing Director. 

LODGING

The website www.shop.estoublon.com is hosted by the company 1 & 1 IONOS SARL
Address: 7 place de la gare - 57200 Sarreguemines- FRANCE

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